01
Process maps
Visual flow of who does what in what order. Useful for onboarding, compliance evidence, and spotting handoff failures.
Service 01 / SOP Development
SOPs people
SOPs people
actually use.
We transform fragmented workflows into clear, repeatable standard operating procedures that improve consistency, reduce risk, and increase operational efficiency across the organization. For compliance-driven SOPs, we use proprietary internal tools to map procedures to the controls they satisfy.
WOSB Certified
CMMC Registered Practitioners
SAM.gov · CAGE Code
35+ years experience
Pembroke Pines, FL
What you get
Six artifacts that come
Six artifacts that come
out of an SOP engagement.
02
Written procedures
Step-by-step instructions in your team's vocabulary, with screenshots and decision trees where they help. Versioned, dated, owned by you.
03
Role-action matrices
RACI or similar. Who is Responsible, Accountable, Consulted, Informed for every step. Resolves the "I thought you were doing that" failures.
04
Training collateral
Slides, quick-references, or videos derived directly from the SOPs, so what people learn matches what is documented.
05
Audit trail
For compliance-driven SOPs, mapping back to the controls each procedure satisfies. Hand it to the assessor.
06
Review cadence
A documented schedule and owner for keeping each SOP current. Quarterly, annual, or event-triggered, matched to how often the work changes.
How we do it
Three phases.
Three phases.
Steady cadence.
01. Observe
Sit with the work
We interview the people who do the task, watch the exceptions, and document the version that includes the workarounds. The SOP reads like the work because it is the work.
02. Digitize
Findable, version-tracked
SOPs live in your Microsoft 365 / SharePoint, with version control, role-based access, and search that actually returns the relevant document. Nobody hunts through folders.
03. Maintain
Updated as the work changes
For compliance-driven SOPs, we maintain the link between procedure and control. For all SOPs, we will handle the periodic review or train your team to. Either works.
Who it is for
Three situations where
Three situations where
this work earns its place.
01
Companies hiring fast
Onboarding time is too long. New hires can't find current procedures. Tribal knowledge walks out the door when people leave.
02
Operations teams
Multiple people doing the same task differently. Quality varies. Handoffs fail. Process improvement starts with process documentation.
03
Compliance-driven orgs
Auditors need to see how you actually do things. SOPs are the evidence. They have to match what people actually do.
Frequently asked
SOP Development questions.
SOP Development questions.
Direct answers.
What is a SOP and why does it matter?
A Standard Operating Procedure is the documented description of how a recurring task gets done: who does it, what tools, what inputs and outputs, and what counts as "done." Good SOPs reduce onboarding time, eliminate single points of failure, and give compliance auditors something to point at when they ask "show me how you do this."
Do you only document compliance-related SOPs?
No. We document SOPs for any business function: HR onboarding, finance close, sales handoff to onboarding, IT incident response, customer service escalation, executive reporting. Compliance is one application; operational excellence is the broader use case.
How is SOPIQ different from a freelance technical writer?
We don't just write down what people say they do. We sit with the actual work, watch the actual exceptions, and document the SOP that reflects how the function actually operates, including the workarounds. That's the version people will read because it matches reality.
Do you provide SOP templates?
Yes, when useful. But templates are starting points, not deliverables. The valuable work is the interview, observation, and synthesis. The writing-up is the easy part.
How do you keep compliance-driven SOPs current?
We've built proprietary internal tools that map procedures to the controls they satisfy and flag procedures affected by control changes. The tooling is how we deliver continuous coverage at a price point competitive with one-off documentation projects. The work product is yours.
Tell us what you are
trying to get done.
The discovery conversation takes 30 to 60 minutes. We respond within one business day.