01
Incident classification matrix
What counts as a Sev-1, Sev-2, Sev-3 in your business. Clear thresholds. No more "is this a big deal?" conversations during the actual incident.
Service 04 / Incident Response
Respond, recover,
Respond, recover,
and keep operations on track.
We design clear, actionable incident response and escalation plans to help your team act quickly and confidently when issues arise. From role-based protocols to communication workflows, we prepare your business to respond, recover, and keep operations on track.
WOSB Certified
CMMC Registered Practitioners
SAM.gov · CAGE Code
35+ years experience
Pembroke Pines, FL
What you get
The playbooks teams reach for
The playbooks teams reach for
when things go wrong.
02
Role-based protocols
Who does what during an incident. Incident commander, communicator, technical lead, scribe. Defined roles, defined handoffs.
03
Communication workflows
Internal and external comms templates: status updates to staff, customers, regulators, partners. Pre-written so you are editing, not drafting, at 2 AM.
04
Escalation tree
Who gets called when, in what order, with what authority. Updated quarterly. Not a phone tree from 2019.
05
Recovery procedures
Step-by-step playbooks for common failure modes. Tested. Versioned. Updated after every real or tabletop exercise.
06
Post-incident review framework
Blameless post-mortems that produce real improvements. Templates, facilitation guides, and the discipline to actually run them.
How we do it
Three phases.
Three phases.
Steady cadence.
01. Map
What can go wrong
Three to four weeks. We map your operations against likely failure modes: system outages, data incidents, vendor failures, staff incidents, regulatory events. Honest probability and impact.
02. Plan
Playbooks, roles, comms
For each meaningful incident class, a playbook. Roles assigned. Communication templates drafted. Escalation tree confirmed. Approval workflows pre-baked.
03. Train
Tabletop and live exercises
We run tabletop exercises with your team so the playbooks are familiar before they are needed. Optionally, live simulations for the highest-impact scenarios.
Who it is for
Three situations where
Three situations where
this work earns its place.
01
Regulated industries
Healthcare, financial services, defense. You have regulatory obligations on incident reporting, breach notification, business continuity. The plans need to satisfy auditors and work in real life.
02
Tech-dependent operations
Your business stops if key systems go down. The cost of a 4-hour outage is six figures. You cannot afford to be improvising the response.
03
High-stakes work
Aerospace, manufacturing, critical infrastructure. Operational incidents have safety implications. The response has to be precise and rehearsed.
Frequently asked
Incident Response questions.
Incident Response questions.
Direct answers.
What counts as an incident worth planning for?
Any event that disrupts normal operations and requires a coordinated response: system outages, security incidents, data breaches, key vendor failures, staffing emergencies, regulatory events, safety incidents, public-facing issues. We help you define classification thresholds that fit your business.
Do plans align with frameworks like NIST or ISO?
Yes. For organizations under NIST 800-171, CMMC, ISO 27001, HIPAA, or similar regimes, the incident response plans satisfy the relevant control requirements. For others, we align with NIST CSF as a sensible default.
What is a tabletop exercise?
A scenario-driven discussion-based exercise where your team walks through how they would respond to a simulated incident. Two to four hours. Reveals gaps in the plan that nobody noticed on paper. We facilitate and document the findings.
How often should the plans be updated?
Quarterly review at minimum. Major updates when the business changes (new systems, new vendors, new locations, new regulations). After any real incident or tabletop exercise, the plans get updated based on what was learned.
Do you handle the regulatory side too?
For CMMC, HIPAA, and similar regulated environments, yes. The incident response plans are designed to satisfy the regulatory documentation requirements, and the post-incident reports are structured to produce the artifacts an auditor or regulator will ask for.
Tell us what you are
trying to get done.
The discovery conversation takes 30 to 60 minutes. We respond within one business day.